Training - 2a - ITIL® Service Delivery
Organization
| Audience | Pre-requisites | Duration | Min. Participants | Languages | Price |
|---|---|---|---|---|---|
| ICT Staff | ITIL® Foundation Certificate | 4 day(s) | 6 | English Français Nederlands |
2500 € |
The prices indicated above are prices excluding VAT.
Day Sessions
There is no session planned for this training. You can contact us if you want us to organise a session for you.
Description
The aim of this training is to acquire an in-depth understanding of the ITIL® Service Support Processes, and eventually to be able to apply these processes in a real life environment.
The pre-requisites that are required by EXIN in order to obtain the certificate of Manager in IT Service Management is the starting point.
The participants who have followed this training will be able to implement the support processes in their organizations.
We will thoroughly go through the various Service Delivery Disciplines:
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Financial Management
The advantages of process based thinking and implementing processes will be treated in-depth. What is the power of IT Service management? What is the added value of reaching the objectives for your company?
We will explore together why ITIL® is the best breed of IT Service Management Framework.
We go in details through every step of the process deployment. What are the necessary steps that one must never forget? How are the various processes brought together and how does the interdependency exists?
Based on real life case studies we demonstrate the do's and don'ts. We work in a workshop like format on a specific case.