Training - 1 - ITIL® Foundation Version 3
Organization
| Audience | Pre-requisites | Duration | Min. Participants | Languages | Price |
|---|---|---|---|---|---|
| ICT Staff | Knowledge in IT or Customer Services is welcome but not mandatory. | 3 day(s) | 6 | English Français Nederlands |
1400 € |
The prices indicated above are prices excluding VAT.
Day Sessions
There is no session planned for this training. You can contact us if you want us to organise a session for you.
Description
The ITIL® Foundation training provides insight into the components and aspects of a IT-Infrastructure according to the ITIL® Standard. You will learn how to think in process structures and will discover the advantages of IT Service Management in line with the ITIL® Methodology. The Best Practices of the various Service Delivery Processes will be mastered. At the end of your training you will be able to participate in the roll-out of ITIL® in your company.
You will understand what is important:
- How does ITIL® helps the IT services to align with the business?
- How does ITIL® increase the quality and quantity of your service delivery?
- How does ITIL® influence the relationship between your IT department and its customers?
- What are the goals, the activities and messurable results of the processes?
- How do we manage the relationship between customers and suppliers?
This training prepares you for the Foundation Certification Exam of EXIN.
Content:
- Introduction: Why ITIL® ?
- ITIL® vocabulary, terminology and processes
- Quality guarantee and ISO 20000
- Lifecycle approach
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Service Improvement
- An overview of the different ITIL® processes and functions;
- Service Portfolio Management
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Supplier Management
- Capacity Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- The 7-step improvement process
- Trial Exam, hints do's and don'ts
- ITIL® Foundation EXIN exam